terms of service

last updated: 19 october 2026 · covers the website, web app, installable mobile webapp and api

1. who we are, and what roloboop does

These terms are a contract with boopcat ltd (company no. 16923037, VAT no. 512291815), registered at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“we”). roloboop helps you follow up after warm introductions and new networking connections. It brings contact details, relationship context and next steps together so you can keep the conversation going.

The terms cover the website, desktop web app, installable mobile webapp and developer API. Native iOS and Android apps are planned and are not generally available under this offer. By creating an account or using the service you accept these terms. If acting for a business, you confirm you are authorised to accept them for it.

2. features and availability

• Contacts and capture — add and organise contacts, scan business cards into editable drafts, keep tags, meeting details and interaction notes, and export supported contact fields as CSV.
• Follow-up reminders — keep next steps and reminder information with contacts. New planning and recurring reminder features may be introduced gradually and are available only where enabled for your account. Do not rely on a reminder as your only record of an important deadline; delivery can depend on your settings, device and service availability.
• LinkedIn and email — store and open a LinkedIn profile URL or open a contact’s email address in your own email app. This does not provide LinkedIn account or message synchronisation, inbox access or automatic email sending.
• HubSpot — sync supported contact information when you connect and authorise the integration. Availability depends on configuration and the provider’s API.
• Enrichment — coming soon — optional research into missing professional details, with suggestions for review. A separately enabled pilot may be offered. Announced features, other CRM integrations and native push notifications are not promises of a release date or current availability.

roloboop remains in early access, which opened on 13 July 2026. We will communicate significant changes. Scanning includes a fair-use AI allowance; there are no per-scan charges under the annual plan, but a temporary daily cap may protect service capacity. Your purchase covers the features described as available, not a guarantee that a planned feature will ship. Changes remain subject to sections 10 and 15 and your statutory rights.

3. your account

You must be at least 16 and provide accurate details. Keep your credentials safe and use account access controls responsibly. Tell manny@boopcat.co promptly if you suspect unauthorised access. You are responsible for use you authorise, without limiting rights you have where a problem is our fault.

4. trial, subscriptions, billing and renewal

• Seven-day free trial — where offered at checkout, a payment method is required. Unless you cancel before the displayed trial end, the annual subscription begins and the payment method is charged. Checkout shows the trial dates, annual price, taxes and renewal terms before you confirm. Your 30-day first-purchase refund guarantee runs from your first payment, not the start of the free trial.
• Standard annual plan — roloboop one has a base price of £79 or $99 per year, billed annually in advance. For a UK purchase at 20% VAT, the total is £94.80 including VAT. US sales tax and other applicable taxes are shown at checkout. This corrects the previous website’s VAT-inclusive description of the £79 base price; it does not increase an existing customer’s agreed price or override the price-change protections below.
• Founding members — the original launch offer was limited to 100 redemptions or 90 days from launch and is no longer advertised as generally available. Benefits already granted remain: the agreed discounted first year and 20% off roloboop plans and products for life while your subscription remains active. Your checkout and confirmation record the price and benefits you received.
• Renewal — annual subscriptions renew automatically unless cancelled. We require separate, express consent to auto-renewal at checkout and will email a reminder 15–45 days before each annual renewal with the price, frequency and how to cancel.
• Cancellation — cancel online through Manage Billing in your account, or email us. Cancellation stops the next renewal; paid access continues until the end of your paid term. Cancel before the trial ends to avoid the first charge.
• After the paid term — you retain access to read, export and delete your existing data while the account exists. Creating, editing, scanning, follow-up management and CRM sync may pause. If app access is restricted, email us for help obtaining your contacts, an export or deletion; you do not need to buy another subscription to exercise those rights.
• Price changes — we give at least 60 days’ notice. Existing subscribers keep their current price for at least 12 months from any change, and a change never applies mid-term.
• Failed payments — we will retry and notify you. We retain the existing commitment to a 14-day opportunity to settle before suspension for non-payment. If a billing status restricts access earlier, contact us so we can put it right.

Billing, cancellation or access questions: manny@boopcat.co.

5. cooling off and refunds

Consumers in the UK or EU have a statutory 14-day cancellation right where applicable. Starting a service immediately does not, by itself, remove that right. Any request to start early and any legally required acknowledgement must be obtained separately; nothing here takes away a statutory remedy.

Everyone also has our 30-day money-back guarantee on first purchase: ask within 30 days of the first payment for a full refund, without having to give a reason. Email manny@boopcat.co. Refunds return to the original payment method through Stripe. See refunds & cancellation for details.

6. responsible use and outreach

Use roloboop lawfully. Have an appropriate basis for adding a person’s details and respect privacy notices, objections and marketing preferences. A warm introduction, business card or a public LinkedIn profile is not blanket permission to send marketing. You are responsible for the messages you choose to send and for complying with rules that apply to your recipients.

Do not send spam, unlawfully harvest data, upload unnecessary sensitive information, abuse another provider’s service, bypass access controls, overload our systems, resell the service or reverse-engineer it except where law allows. We may suspend an account to protect the service or others, explaining why and allowing a remedy where reasonable.

7. your content, data and ai suggestions

Your contacts, scans, notes and follow-up information remain yours. You give us a limited licence to host and process them to provide the service and the integrations or optional features you request. For contact personal data you control, we act as your processor as described in the privacy policy; a data processing addendum is available on request. You are responsible for a lawful basis and for addressing your contacts’ rights requests.

AI card extraction, relationship suggestions and any enabled enrichment can be wrong, outdated or refer to another person. Review important details and proposed changes before saving, syncing or using them in outreach. Research sources and suggestions are assistance rather than verified facts or a guarantee of a lead, introduction, response or commercial outcome.

CSV exports contain supported contact fields; they may not include every note, reminder or research record. For a fuller data request, contact manny@boopcat.co.

8. third-party services

LinkedIn, your email provider, HubSpot and our infrastructure, AI and payment providers are separate services with their own terms. Connect only accounts you are entitled to use. An integration may need to change if its provider changes or withdraws an API. We remain responsible for our own obligations; nothing here excludes responsibility that the law does not let us exclude.

Deleting information in roloboop does not delete copies you have already exported, emailed or synced elsewhere. Manage those copies in the relevant service. Disconnecting an integration stops future authorised use but does not remove data already sent.

9. intellectual property

roloboop, boopcat, Boop the cat and the software, designs and content we provide belong to boopcat ltd or our licensors. We grant a non-exclusive, non-transferable right to use the service during your trial or subscription and to access the retained read, export and deletion rights afterwards. You retain rights in your own content. We may use feedback to improve roloboop.

10. availability and changes

We aim to keep roloboop available, but maintenance, outages and third-party dependencies can interrupt it. We do not promise uninterrupted access. Early access does not remove our obligation to supply the service with reasonable care and skill or your other statutory rights.

We may improve or change features, with notice of significant changes and the protections in section 15 where terms change materially. If we discontinue roloboop entirely, we will give at least 90 days’ notice, provide a way to export your data and refund the unused portion of your paid term.

11. your statutory rights

Nothing in these terms excludes statutory rights, including applicable rights under the UK Consumer Rights Act 2015. Where law allows, we do not give guarantees beyond those stated here about accuracy, availability or results. Those qualifications do not override the service description, our express commitments or mandatory consumer remedies.

12. liability

Nothing limits liability for death or personal injury caused by negligence, fraud or anything else that cannot lawfully be limited. Consumers retain all remedies and liability protections required by law. Subject to those protections, we are not liable for indirect or consequential business losses or losses caused by events outside our reasonable control, and our total liability in any 12-month period is capped at the fees you paid us in that period. This cap does not restrict refunds or remedies that cannot lawfully be limited.

13. closing your account

You can request account closure at any time by emailing manny@boopcat.co. Cancelling renewal and closing an account are different: cancellation retains the account; closure starts deletion. Export anything you need first. We delete closed-account data within 90 days, with financial records and any legal retention exceptions described in the privacy policy.

We may terminate for serious or repeated breach, with notice and a chance to remedy where reasonable. Terms that need to survive closure, such as intellectual property, payment obligations already incurred and lawful liability provisions, continue to apply.

14. law and disputes

England & Wales law governs these terms and its courts hear disputes, subject to mandatory rights of consumers to rely on their home law and courts, including in a US state. Contact manny@boopcat.co about a dispute so we can try to resolve it. This does not prevent you using a regulator, court or other remedy available to you.

15. changes to these terms

This update explains current features, trial and billing arrangements and support routes. It does not retrospectively increase an agreed price, reduce an existing benefit or waive a remedy for an earlier error. For material changes affecting existing customers, we will email at least 30 days before they apply. If you do not agree, you can cancel and receive a refund of the unused part of your term. Until that notice process is completed, existing contractual protections continue.

16. contact

boopcat ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · manny@boopcat.co