your account & data

request account deletion

RoloBoop is a product of BOOPCAT LTD. You can request closure of your RoloBoop account and deletion of its associated data by email. You do not need to log in or use an app to make a request.

email your request

manny@boopcat.co

Subject: RoloBoop account closure and data deletion request

write an account-deletion email

The link opens your email app. Send the message from there. If it does not open, copy the address and subject into your email service.

what to include

Say that you want to close your RoloBoop account and delete the associated account and contact data.
Include the email address you use for RoloBoop. If possible, send the request from that address. If you cannot access it, tell us so we can help verify your identity.

We may ask for proportionate information to verify your identity before acting. Do not send your password, payment-card details or unnecessary identity documents.

Export anything you need before requesting closure. You can also email us for help accessing or exporting your data.

choose the request you need

Close your account and request deletion: Ask to close your RoloBoop account and delete its associated account and contact data. The closed-account retention period below starts when the account is closed.
Delete an individual contact: You can delete a saved contact while keeping your account. Its record, associated context and card image are covered by the contact-deletion period below. Email us if you need help with erasure or a saved image.
Cancel subscription renewal: Cancelling renewal alone does not close your account or request deletion. If you only want to cancel renewal, say so in your email. See refunds & cancellation for the existing cancellation and access terms.

response and retention

For UK and EU rights requests, we respond within one month, normally free of charge. If the law permits an extension or exception, we will explain it. Our privacy policy sets out the response periods for California and other locations. Response timeframes are separate from the retention commitments below.

These are the existing commitments in our full privacy policy:

Saved contacts and card images — retained while your account exists unless you delete them or request erasure. After you delete a contact, its record, associated context and card image are removed from our systems within 30 days.
Closed accounts — account and associated contact data are deleted within 90 days of closure. Request closure by email. Cancelling renewal alone does not close your account or request deletion.
Financial records — relevant billing and tax records are retained for six years to meet legal obligations.
Operational and support records — retained only as needed for the issue, security, legal obligations or resolving a dispute. Account-associated records are subject to the closure commitment, except information we must retain by law.

Deletion in roloboop does not remove copies already exported, emailed or synced to another service; manage those copies separately.

need help?

For a different privacy request, a question about erasure or help when app access is unavailable, email manny@boopcat.co. Our privacy policy explains the data we use, your rights and how to raise a complaint.